Refund policy

We want you to be happy with your purchase. Your rights depend on where your order ships and the reason for return. Read the section for your delivery country below.

UK 14 Day Cooling Off Right

If your order ships within the United Kingdom, you have the right to cancel for any reason within 14 days. This covers change of mind returns, not only faulty goods.

  • Your right to cancel runs for 14 days from the day you receive your goods.
  • After you tell us you wish to cancel, you have 14 days to send the goods back.
  • You pay the cost of return postage on change of mind returns.
  • Return the item unused and in original packaging where possible.
  • You have the right to open and inspect the item to the degree allowed in a shop.
  • We reduce your refund if the item shows use beyond reasonable inspection.

EU 14 Day Cooling Off Right

If your order ships into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must reach us in the same condition you received, unused and in original packaging, with proof of purchase. You pay the cost of return postage on change of mind returns.

United States

We do not accept returns for change of mind on orders shipped within the United States. All change of mind sales are final. Please choose your items with care before you buy.

We accept returns for faulty, defective, damaged, wrong, or misrepresented items.

  • Contact us at info@kimurastores.com within 30 days of delivery with your order number and a description of the issue.
  • We provide a prepaid return label for faulty, damaged, wrong, or misrepresented items.
  • We offer a full refund or a replacement once we receive and inspect the goods.
  • We refund your original delivery cost on faulty items.

Canada

We do not accept returns for change of mind on orders shipped into Canada. All change of mind sales are final. Please choose your items with care before you buy.

We accept returns for faulty, defective, damaged, wrong, or misrepresented items.

  • Contact us at info@kimurastores.com within 30 days of delivery with your order number and a description of the issue.
  • We provide a prepaid return label for faulty, damaged, wrong, or misrepresented items.
  • We offer a full refund or a replacement once we receive and inspect the goods.
  • We refund your original delivery cost on faulty items.

Faulty, Defective or Wrong Items (UK and EU)

If your item arrives with a manufacturing defect, arrives damaged, or is the wrong item, contact us at info@kimurastores.com within 30 days.

  • We pay return postage on faulty, damaged or wrong items.
  • We offer a full refund or a replacement.
  • We refund your original delivery cost on faulty items.

Inspect your order on arrival. Report any fault, damage or wrong item to us at info@kimurastores.com without delay.

How to Return an Item

  1. Email info@kimurastores.com with your order number and the reason for return.
  2. Wait for return authorisation. We reply with instructions.
  3. We reject items sent back without prior authorisation.

Refunds

Once we receive and inspect your return, we tell you the outcome.

  • For a valid UK or EU cooling off cancellation, we refund the item price plus your original standard delivery cost.
  • For a US or Canada faulty item return, we refund the item price plus your original delivery cost.
  • We process your refund within 14 days of receiving the goods back, or within 14 days of your proof of return if sooner.
  • We refund to your original payment method.
  • Your bank or card provider might add time to post the refund to your account.

Non Returnable Items

Some items sit outside the standard return right, including perishable goods such as food, flowers or plants, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. Contact us at info@kimurastores.com with any question about your specific item.